Educational Informatics designs is support solutions in cooperation with your institution’s support structures. This may include jointly managed support, or exclusive internal support, or exclusive external (EI) support. Your rGrade web site will communicate your support options, as follows:
rGrade’s Integrated Help Desk
Start first with your online help desk that is integrated into your rGrade. Your local representatives and EI representatives monitor that system for help tickets posted by end users.
Hosted Clients
Contact your local rGrade liaison(s). EI consultants work with them and monitor your online help desk too.
For Site Deployed Clients
Contact your local rGrade liaison(s). EI consultants work with them and monitor your online help desk too.
Trial Accounts
Contact your EI sales or educational liaison.