Educational Informatics designs is support solutions in cooperation with your institution’s support structures. This may include jointly managed support, or exclusive internal support, or exclusive external (EI) support. Your rGrade web site will communicate your support options, as follows:

rGrade’s Integrated Help Desk

Start first with your online help desk that is integrated into your rGrade. Your local representatives and EI representatives monitor that system for help tickets posted by end users.

Hosted Clients

Contact your local rGrade liaison(s). EI consultants work with them and monitor your online help desk too.

For Site Deployed Clients

Contact your local rGrade liaison(s). EI consultants work with them and monitor your online help desk too.

Trial Accounts

Contact your EI sales or educational liaison.